Last Updated: June 19, 2026
Thank you for visiting and shopping at multibm.com. We operate exclusively as a physical goods provider, delivering our products to customers all over the globe. The following terms and conditions constitute our comprehensive Shipping, Packaging & Delivery Policy.
1. Order Processing & Packaging Time
Because we handle physical items that require careful preparation to ensure they arrive safely, all orders are subject to a processing and packaging period:
- All orders are processed, securely packed, and dispatched within 1 to 3 business days (excluding weekends and public holidays).
- If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.
2. Shipping & Packaging Fees
We do not offer flat-rate or built-in shipping costs. Instead, shipping and professional packaging fees are combined and calculated dynamically at checkout.
These fees are determined based on:
- The total weight and dimensional volume of your physical order.
- The protective materials required to secure the specific items.
- Your exact global delivery destination.
📊 How to view your rate: To find out exactly what your delivery will cost, simply add your desired products to the shopping cart, proceed to checkout, and enter your delivery address. The system will calculate the precise shipping and packaging total before you pay.
3. Global Delivery Estimates
We ship worldwide using reliable international couriers (such as DHL, FedEx, UPS, and DPD). Once your package leaves our fulfillment facility, estimated transit times vary significantly by region:
| Destination Region | Estimated Delivery Timeline |
| Domestic / Local Deliveries | 2–4 Business Days |
| Europe & North America | 3–7 Business Days |
| Rest of the World (International) | 7–14 Business Days |
Please note: Tracking information will be emailed to you instantly as soon as your package is scanned by our carrier.
4. International Customs, Duties, and Taxes
When ordering physical goods for worldwide delivery, your shipment may be routed through international customs offices.
- multibm.com is not responsible for any customs fees, import duties, tariffs, or local taxes (e.g., VAT applied post-border) levied by your destination country.
- All fees imposed during or after shipping are the sole responsibility of the customer.
5. Tracking Your Physical Shipment
Every single order leaves our warehouse with a dedicated tracking number. You can use this number via the link provided in your shipping confirmation email to track your package’s movement in real-time across international borders. Please allow 24–48 hours for tracking data to go live.
6. Packaging Integrity & Damaged Items
We take great pride in our packaging methods to protect your items during long international transits. However, if your order arrives damaged due to rough handling by the courier:
- Save all packaging materials and damaged goods.
- Take clear photos of both the damaged box and the product itself.
- Contact our support team at support@multibm.com within 5 days of delivery so we can initiate a claim and arrange a replacement or solution.
7. Contact Us
If you have any questions regarding how your physical products are packaged, or if you need a custom shipping inquiry for a remote region, please reach out:
- Full Company Name:
Zelena naložba d.o.o. - Registered Business Address:
Viška cesta 27, 1000 Ljubljana, Slovenia - Contact Email: info@multibm.com